Finally an executive named Mike spoke with me. Fresh Direct ranks 26 of 245 in Food Delivery category. I suggested perhaps there was some one who could help it was impossible. I got an email receipt showing $50 was taken off the bill per my promotion. I’ve used them over a span of 5 different apartments. They'll walk around telling everyone to clean before the big people walk in. We didn't accept order as i dint need it anymore as party was day before. No support from customer service. It costs them an extra million dollars a year. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. He called me a liar and said that it never happened and I made it all up! Email, call, or tweet us seven days a week. Blog article. Learn how to stay safe during COVID-19 in our new guide: He cant leave the house. All of this began when FreshDirect began outsourcing delivery, using outside vendors. Freshdirect should give out better error message. Review #1926707 is a subjective opinion of poster. If you have used instacart, you will be amazed how much more efficient Fresh Start is. I spent 1 hour 20 mins on the phone with an offshore idiot who told me my options, none of which were helpful. Fresh Direct refuses to allow me to delete my credit card -- This company is HORRIBLE. Eric is little $#*!. He was rude, nasty and confrontational. Unlike most websites, Freshdirect uses really clean, simple, tables and code. That Wednesday our credit card was stolen. Should not have passed inspection for sales. There is not enough information available to create the chart. Review #1725289 is a subjective opinion of poster. It gets sent to EXECUTIVE CHEF MICHAEL STARK. EVER! My friends in wheelchairs are very happy they can eat food they desire As I am getting older and running out of steam, I am glad I can have great food products delivered to my door. Quality and service was good enough for 15+ years and they were an integral part of the nyc urban experience. This company have no respects for their employees special driver. Review #1914023 is a subjective opinion of poster. Poor managerial decisions, poorly trained, incompetent delivery personnel. Liars. THANK YOU TO CUSTOMER SERVICE REPS RIVER AND KELLY FOR MAKING EVERYTHING JUST PERFECT! I love using their interface to shop for groceries. Pissed Consumer © 2020 All But these PEOPLE NEVER HANDLED YOUR FOOD or packed 1 meal EVER. Review #2050632 is a subjective opinion of poster. ***I got a little black MOUSE delivered with my groceries!!! I do not understand bad reviews, Fresh Direct is AWESOME! Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which … I closed my account immediately and wont be back. Half their items are unavailable. The extra carbon dioxide emission must be astronomical. Fresh Direct was immediately responsive to our missing groceries (one bag didn't arrive) and sent replacements the same day. Review #2185629 is a subjective opinion of poster. I spent 1 hour 20 mins on the phone with an offshore idiot who told me my options, none of which were helpful. The website is easy to navigate and I can shop weekly in 10 minutes or so. It was really, really hard to communicate what had happened to their customer service or to resolve the issue fairly. I will never use this company again. Anyone complaining ought to try to take care of four kids a grandmother and a dog and try to do everything. I have been a customer since 2003. FD is great as it's the rating here, but I did notice and have now multiple times brought to their attention - case of FD passing on the cost of their fresh seafood packaging (plastic containers/ cellophane wrap/ bags) per $ per Lbs. What happened? It's fast and doesn't require plug-ins to use. Lowest quality ever in online food service and below par delivery and cancellation service. The delivery people are clean-cut and professional. But if something goes wrong, their customer service is rude, unhelpful, and useless. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. The company claims to follow USDA guidelines and the HACCP food safety system in all its fresh storage and production rooms. Page showing error or soldout. Now, with the pandemic in full swing, it is utterly impossible to get a delivery slot - even weeks out. Find fresh, high quality food and meals, plus all your supermarket brand favorites. I ordered $500 worth of frozen beyond burgers from them. I have never had a NY Strip steak like this....All 3 of them were this quality. The pictures on there trucks show people trained from Culinary schools pretty Chef coats! The whole experience was unpleasant, the website poor and the customer service didn't give me any options which helped me at all.
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