I don’t really know who to blame for the seating at this event we were given! (Once again, even before COVID-19). I'm a global time of pandemic a business like eventim uk is unprofessional and seeking to keep and make profit. The telephone number is down and so I can't speak to anyone either, it's extremely frustrating. But when I tried to select ticket insurance it wouldn’t let me check the box. I literally ended up buying tickets in a completely different country through Ticketmaster because Eventim was such a clownshow. And that was the ONLY option they gave me anyway: so I just payed only to print my own tickets, and the e-mail mention is buried somewhere in the toa! Eventim is making money by not refunding fees from.Pensioners Single Mum’s Low income familiesAll of us. I have also tried to call the number given on their website however this has been closed so that the team can apparently deal with emails more effectively, ironic given that i have been chasing a response via email for the past two months! Once on the site, you must select tickets, then queue to see if they are even still available. Place wasn’t even full with empty tables, so Eventim must be allocated poor tables. I work in holiday sales and have spent the last 6 months refunding people back IN FULL. Really helpful, really informative. Fantastic customer ServiceSadly we weren't able to attend the new dates for the Romesh stand up. Where's the rational ? Take him to the vet and miss the show. 0 starts.The worst company ever. Worst customer service ever.They sent me an email saying they refunded my tickets and that 3 working days must pass before I get the money back.Much more than 3 working days have passed, and no money. Actually, lack of any service. Customer service was exemplary and the customer service representative spoke perfect English and made the purchase seamless. I returned the ticket by mail and provided my bank details. I purchase a number of event tickets each year and from now on will do everything in my power to avoid buying from Eventim and will also make sure my friends avoid at all costs.They will not refund my 300 Euro for an event I can not attend even when I have purchased the insurance.The worse company I have ever dealt with. Do they know that e-mail exists ? Back in December 2019 I bought 4 tickets for me and my family (and the insurance too) to a concert in Berlin on the 12th of May. | Read 21-40 Reviews out of 911 Will definitely be using these guys again! Will spread the word!!!!!!!
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