In August 2014, Serco decided to move out of the NHS clinical market and focus on the non-clinical contracts. A new lucrative contract for private giant Serco to run test-and-trace services should be stopped, Labour says – arguing the stakes are too high to “tolerate failure”. In June 2015 two GP provider companies, Cornwall Health and Kernow Health, took over the service. “All our patients deserve to be cared for in a clean, safe environment and our staff are also keen to provide high-quality care while knowing that their patients are comfortable. The living wage is the minimum amount calculated than an individual can cover the basic costs of living. The call-handlers were employed by Serco at call centres based in Glasgow, Liverpool and Newcastle. Please choose a region and language suitable for you. Critical Care Nurse, Manchester University NHS Foundation Trust, COVID-19 Ward Cleaner, Leighton Hospital, Crewe, Paramedic, South Central Ambulance Service NHS Foundation Trust, Midwife, University Hospital Coventry and Warwickshire, Chief Information Officer, Barts Health NHS Trust, District Nurse, Midlands Partnership NHS Foundation Trust, Porter, University Hospitals Bristol NHS Foundation Trust, 111 call handler, West Midlands Ambulance Service, Superintendent Pharmacist, Bedminster Pharmacy in Bristol, General Adult Psychiatrist, West London NHS Trust, “We have long argued that test and trace should be led by local areas, backed up by the resources and national support to make this happen. Not only have we scored above the national average in five categories, but we have also shown improvement in every area – with significant improvements made. ASP becomes Serco's first shared services proposition in the emerging market for middle and back office support to the UK health sector. Please continue to respect all commenters and create constructive debates. The Barts workers have won support because their fight chimes with anger at low pay and the Tories’ 1 percent public sector pay cap. Service improvements will include: all sites being cleaned to the very latest and award-winning standards, including deployment of Serco’s innovative ‘Touchpoint’ cleaning system; seven-day linen services instead of the current five-day service; staff self-service enabled responsive portering services using Serco’s Computer-Aided Facilities Management Platform (CAFM); a new on-site, centralised, 24/7 multi-channel helpdesk service; electronic bedside meal ordering with ward hosts, freeing up significant amounts of nursing time; and the introduction of freshly cooked food to all sites, bringing a range of choice that reflects clinical and cultural needs as well as personal preferences. By August 2014 Serco had determined that clinical care services was not a profitable business area and made the decision to withdraw from this market. The contact tracers recruited by Serco and Sitel had little or no experience and were given minimal training when hired on near-minimum wage. An inquest heard that the triage nurse did not ask enough questions and was subsequently put on six months close supervision. Serco has come under fire in Australia with regard to its business in prisons and detention centres. In October 2017, five of the older people’s wards at Whipps Cross Hospital were completely transformed thanks to a generous £500,000 of funding from Barts Charity. Hon. Now Labour has written to Matt Hancock, the health secretary, to say Serco’s contract should be paused because it is “ineffective and not fit for purpose”. The hotline was set up by the governemnt as a computer error meant 450,000 women between the ages of 68 and 71 did not receive letters inviting them for a final breast cancer screening. US-UK trade deal: could this involve the NHS? In early 2020, the government introduced emergency procurement rules in an attempt to employ companies to carry out vital work with no delays. The group employs 31,700 people in the UK and delivers services in defence, justice and immigration, transport, health and citizen services. The move is widely regarded as a cost-cutting measure by the NHS Trust after the PFI financed redevelopment of the Royal Hospital London and St Barts ended up costing £6 billion more than the development actually cost to build. Due to the sheer scale of this comment community, we are not able to give each post the same level of attention, but we have preserved this area in the interests of open debate. Serco is a public company with shares traded on the London Stock Exchange. The clinical NHS contracts were associated with dangerous cost-cutting measures and under-staffing. Print this page No sooner had Serco taken over at Barts Health trust than cleaners were told they were no longer allowed to take a morning tea break. The hospital trusts involved are: More than 1,600 former Carillion staff provide estates management services across these trusts. Serco Group plc ('Serco' or 'the Group'), the international service company, is pleased to confirm that it has now signed the contract with Barts Health NHS Trust for the provision of … Serco was awarded a £600 million ten year facilities management contract in December 2016 for Barts Health NHS Trust, beginning services in May 2017. Since taking the helm in 2014, chief executive Rupert Soames has sought to refocus the troubled business on its overseas pipeline. Bart’s Health is the largest NHS trust in the country, and one of Britain’s leading healthcare providers with a turnover of £1.3 billion, workforce 15,000. The government is urged not to shell out a further £300m in a decision due later this month, amid rising criticism of the company’s failure to find and isolate coronavirus cases. The father of the boy was asked to examine his son in the hospital car park by Serco’s call handlers and advised to visit the GP the next day. For the NHS, Serco’s clinical contracts were associated with cost-cutting, fraud, poor management and inadequate staffing levels, which in at least one contract contributed to the deaths of two children. Serco's revenue for healthcare (worldwide) is £428 million, up from £398 million in 2018. One of the first widely reported major incidents that led to Serco coming under scrutiny was in June 2011 when a six year old boy died as a result of a burst appendix which was not accurately diagnosed. In the Asia pacific region, Serco has operations in Australia and New Zealand, a presence in Hong Kong and in India. In 2015, a dossier of a decade of complaints about sexual abuse and mistreatment at Yarl’s Wood was handed to MPs. Serco was awarded a contract to recruit thousands of people to carry out contact tracing for the tracking and tracing operation vital for controlling the virus outbreak. It was awarded under special procurement rules issued in January 2020, under which no competitive tender took place and there was no public tender advertisement. We always argued that all unions must work together to make sure everyone who works under Serco at Barts Health are all on Agenda for Change: everyone should have the London Weighting, unsocial hours and overtime payments, sick pay, a good annual leave allowance and other benefits. Serco was to provide community and specialist nursing, the management and operation of community hospitals, speech and language therapy, specialist children’s services and equipment services. Barts Health Heroes Volunteer with us Our museums and archives Health Records Important links. Overall, the Trust has scored 99 per cent for cleanliness and 95 per cent for the condition, appearance and maintenance of its hospitals – both of which are above the national average. Cheques payable to “Unite the Union”, Published by Larkham Printers & Publishers Ltd, company registered in England & Wales, number: 1335756, registered address: 71-75 Shelton Street London WC2H 9JQ. If you're involved in activity, Although Serco has withdrawn from the clinical services market, the company still has a number of contracts with the NHS in the areas of facilities management, care coordination and business process outsourcing. Privacy, Dignity and Wellbeing This contract for Braintree Hospital began in 2011. Enter your email address below to receive our breakfast in red email updates each morning, Send donations to Barts Health NHS Unite branch, Unite the Union, 33-37 Moreland Street, London EC1V 8BB. Click here to subscribe to our daily morning email newsletter 'Breakfast in red'. The strikers demanded a 30p an hour increase in pay in line with inflation and an end to proposed job cuts amongst porters at Whipps Cross hospital and a reduction in their overall workload. These services had previously been provided by a number of separate suppliers against differing requirements and to different standards. send us a letter. Serco is one of the world’s largest outsourcing companies, employing over 50,000 people and operating across four geographies: UK & Europe, North America, Asia Pacific and the Middle East. Serco ran into problems almost as soon as the company took over the contract. No comments yet: why not be the first to contribute? In contrast, the local council's contact tracers in the Blackburn with Darwen area managed to contact 90%, one of a growing number of councils now setting up their own systems, due to frustration with the centralised Serco/Sitel system. Striker Avinash told Socialist Worker, “As soon as we went back to work, people were saying the whole hospital is dirty. Barts Health has also been working with a new contractor, Serco, to improve the quality of its food and food services across its hospitals to help bring ratings above the national average. Rupert Soames, Serco Group Chief Executive, said: “We are delighted to be partnering with the Trust to give essential support to their ambition of transforming the health of East London residents by providing world class, patient-centred care. In 2009 Serco formed GSTS Pathology a joint venture with Guy's and St Thomas' NHS Foundation Trust providing pathology services. The report said the “tickbox” system used by call handlers failed to include “sepsis red flags” despite the fact that it is one of commonest causes of death among children. Barts Health NHS Trust provides a huge range of clinical services to the people of East London and beyond, operating from four major hospital sites (St Bartholomew’s, The Royal London, Whipps Cross and Newham) as well as a number of community locations including Mile End Hospital.
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