Tap "Add to Passbook" at the bottom of your mobile ticket. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. This is so we can show you upcoming events in your vicinity. You will get an error message if you enter the Voucher ID incorrectly. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. How do I add my mobile tickets to the Ticket Wallet? 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 What if I need accessible seating? Your barcode to access tickets is generated upon your renewal. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. What if I enter my Voucher ID incorrectly online? Where do I redeem my Ticketek Gift Voucher? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. If this does not answer your queries, our friendly team will be happy to assist. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. The term including when used in these Terms and Conditions is not a term of limitation. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Venue/City Box Office - collect tickets when you arrive in New Zealand. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Note that Mobile Ticket delivery may not be available for every event. Can I request a refund if I accidentally selected the Refundable tickets option? https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. No, the credit card pre-fill feature simply gives you the option to save your card details. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Don't forget to bring your ezyTicket to the event. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. I would still like my tickets mailed to me at my overseas address, is this possible? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Gift Vouchers can be purchased for specific events when available. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Why does the app ask to use your current location the first time it's opened? Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Your barcode will be on the first page that opens (the homepage). All rights reserved. The Payment Form will display detailed information on your ticket purchase. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. You are required to present your credit/debit card and photo I.D. Request details from Ticketek when booking your ticket. What are the reasons I can request a refund if I have purchased Refundable tickets? You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. How do I purchase a Ticketek Gift Voucher? If you're not signed in already, you'll be asked to sign in (or register) now. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Enter the required information in the fields provided. Concession and junior barcodes will show up as such. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. No, Ticketek Gift Vouchers are not reloadable. We do not send tickets to PO Boxes or business addresses. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. My Ticketek Ticket Delivery. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. ) If magnified, the display may be blurry. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Methods of collection and/or delivery will be available when choosing your collection/delivery details. 2 0 obj You can log in with your email address and password to access member only content. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. The Ticketek app was also reportedly glitching, stopping people from . Many businesses act as Ticketek Agencies throughout the country. General Admission (GA) is an unreserved section/event where seating is not reserved for you. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. This is just another way of conveniently storing and viewing your mobile tickets. This refers to the various levels of ticket types on offer; e.g. 4 0 obj When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. You will receive an Order Confirmation via email immediately. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am The transaction limit is 10 at both Marvel Stadium and the MCG. Can I request a partial refund on my purchase if I have selected Refundable tickets? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Ensure your contact and personal details are correct. Select your desired area, then select the $0 member ticket. Can I use more than one Ticketek Gift Voucher in the same transaction? There are three delivery options: Note that for general admission events, tickets can not be replaced. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Some events may have a Family ticket which includes 1 Adult and 1 Junior. What if a show is cancelled or postponed? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. In most cases, a GA ticket is a standing floor ticket. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Find out more about. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. What is my online AFL Membership account? You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Are Refundable tickets available through Ticketek Marketplace? Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If you have purchased concession tickets, you are also required to present a valid concession card. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Be sure to select the discounted 'member' ticket. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. There was a spelling mistake in the email address entered. To do this, please check the 'keep me signed in' box when you log in. My Ticketek; Gift Vouchers; If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Refer to specific details at each venue regarding accessing the stadium/park. Are Refundable tickets offered on Gift Voucher sales? You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. to collect tickets. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Systems are in place at every venue to ensure that each ticket barcode can only be used once. For more detailed instructions on reserving a seat, please see our help page here. <> The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). You are responsible for knowing the contact details of all attendees in your group. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. How can I get Ticketek to sell tickets to my event? During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Restricted view refers to seats that have restricted viewing of the stage or event. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Postponed and Cancelled Events. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. When attending the event ensure you can present your card on request. Version 5.22 B82 R0 Ticketek's Group Bookingscan help you plan your next excursion. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. What will happen if the barcode is sent to a non-smartphone? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. My tickets have not arrived after a reasonable amount of time, what do I do? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
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