NEVER NEVER again. Can I purchase multiple orders in one transaction? I have now been trying for a refund for 6 months. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I will NEVER buy tickets from this company again! My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Any reason for refund must not be foreseeable at the time. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Immediate household persons living together at the same permanent address. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. ?DO NOT BUY TICKETS FROM TICKETEK! Instead I was sent the PDF email after the show. Lost a baby recently? to then often have to go to their desk at the venue to follow up the issues. They will do anything to hide from you. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Inspite of giving all the details, continuous email stating - send it in new format or send more information. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Emergency Services Police, Fire and Rescue Service or other Emergency Services. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Why should I buy from Ticketek Marketplace? It's about $1500 and I have no idea what to do next. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Requesting a Refund. They rapidly charged my credit card, then didn't provide the tickets. Can I use a Ticketek gift card or voucher? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Fire A report from the fire service and/or police. Safe, Fast and Verified Zero stars, uselessly run, waste of a time company. A copy of the letter requiring Jury Service. We use dedicated people and clever technology to safeguard our platform. To read more about Covid-19 please visit our dedicated page here. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. 2023 Trustpilot, Inc. All rights reserved. Any translation of this document from English is for assistance and information only. I've bumped the ticket by responding as recently as January 2023. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. As it got closer to Christmas I started to worry, as they were to be presents. Still waiting for my refund 6 months. Worst website and app I have ever used!!! I sent a message via the website and got the pdfs a day or so later. Anyone has experience getting refunds from them or have advice on what I should do here? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. If they mean no-shows, then so be it. Their customer service to follow up and right the problems is poor. Any temporary relocation for work must be for a period of at least 3 months. means cancellation or significant delay of flight(s) which. Travel insurance and COVID-19: what you need to know. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Are Refundable tickets available through Ticketek Marketplace? I just resold a ticketek ticket on Tixel. Sell tickets directly from your Ticketek Account. (Receipt required for Doctors note refund up to 50 or equivalent). After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Download the Ticketek App & add your ticket to your wallet now. The only reason people buy tickets from Ticketek is they have no other choice. So sorry. Finally got an answer from them when I contacted fair trading to help. I have contacted your Customer Service team but have not received a response. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Where You have not been physically examined by a Doctor prior to the date of the Booking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buy guaranteed tickets for sold out events at a fair price. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Many of us haven't booked on line since COVID started, The site is worse than I remember. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Voluntary relocation or where you are changing employer for a new role. Its a disgrace. Find out how we combat fake reviews. Refunds & Exchanges Follow New articles New articles and comments. (This can normally be obtained from the transport companys website). Tixel is a safe ticket marketplace to trade tickets from Ticketek. A police report confirming details of the theft. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Youmade an unsuccessful request for annual leave for the date of theBooking. Sell tickets directly from your Ticketek Account. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Are Refundable tickets offered on Gift Voucher sales? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The office was just as bad as the ticket fees would have you believe. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Adverse weather with no Government Agency warnings not to travel. Where You have not been physically examined by aDoctor prior to the date of the Booking. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Stick to Ticketmaster. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Sell tickets directly from your Ticketek Account. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. If there is a financial failure of any Transport provider. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Are Refundable tickets available through Ticketek Marketplace? Appalling service. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Cannot add tickets to wallet. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. No way to recover tickets. Where You have not been physically examined by a Doctor prior to the date of the Booking. What can I do if my tickets are lost, damaged or stolen? Abusive partner? ProductReview.com.au has affiliate partnerships. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. failed the examination previously and had to re-sit. Verification can help ensure real people write reviews about real companies. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. I would and do prefer not to use their services. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Ticketek takes the issue of scalping seriously. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Are there any age restrictions enforced on my event? . Breakdown A copy of the call out note froma nationalbreakdown recovery service. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. A doctor cannot be You or a member of Your family. Absolutely appealing customer service!!!!! Once got a response to an email because I didnt purchase the ticket wont gi. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. You may also wish to resell your tickets if you cannot use them. Our integration means you can list tickets for resale directly from your Ticketek account. How totally useless. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Hands down. , please contact the Customer Service team directly for further advice about your Refund. Safe, Fast and Verified Ticketek wastes YOUR TIME like it doesn't matter. They ended up rejecting my application for a refund and closing it down entirely. She made time to help & sort out the transfer of tickets to this area. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Press J to jump to the feed. Any vehicle You plan to use during the Booking. Just upload its fucking DEATH CERTIFICATE. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I reported the scam to my credit card provider! I want an refund, yet there is no way I can get it. Easy as. It's criminal and needs serious investigation. Therefore, it's impossible to speak to an actual person. Maisie Peters: 7:00 7:45pm Where documents can be replaced in advance of theBookingor on the day. No reply emails or any form of communication. If there is a financial failure of any Transport provider. Ticketek Australia you're a pathetic poor excuse for a company. It's the result of a monopoly. How insensitive is that. To read more about Covid-19 please visit our dedicated page here. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. The call centre shut the phone to the customer's face.. Press question mark to learn the rest of the keyboard shortcuts. Voluntary relocation or where you are changing employer for a new role. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Attend participate in, take part in, use, or be present at. This is not an insurance policy. Fire A report from the fire service and/or police. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! This meant that I had to sit & concert was standing room only. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Presented by: They do but its retarded. Sick relative? I have now been trying for a refund for 6 months. I'd be interested whether this is something the ACCC would be interested in. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Might be worth looking into? An incident number or report from the Police or relevant traffic authority. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. chevron_left, Availability & type of seating will vary & is set by the venue. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Safe, Fast and Verified I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Would I ever get the tickets! Why is this company even allowed to operate?????? confirmation or our website for contact details. Make a report to ACCC. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Seven tries before I finally got my second choice of seats. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. means an unforeseen circumstance completely outside. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Clunky unhelpful booking site for Mary Poppins Melbourne. Everybody else looks like a paedo. What gives? They need a better system and more staff it seems. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Basically, because they're the only game in town, and they can do whatever they fucking like. There is no phone number, only an email which does not get answered. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? I will never purchase anything with you again. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Please also read the General Conditions of Refund. For many, international travel is back on the cards. Ltd. All Rights Reserved. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. etc.WHERE IS THE ACCOUNTABILITY? When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Where the examination is being provided by a commercial business (not by an educational board). Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Where you cannot provide evidence that the person affected is within the. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. They haven't responded to my emails! You can do anything you want if you're the only game in town. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Youmade an unsuccessful request for annual leave for the date of theBooking. The phone message also contradicts itself. Why does Ticketek Marketplace charge fees? Poor service really. Immediate household persons living together at the same permanent address. A doctor cannot be You or a member of Your family. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I recognise the terms of service were available, but nobody reads those. Hopeless website. Why is your site permanently unavailable. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. But the thing is, they didn't. Check to see if they have an online lodge system. Confirmation that the document cannot be replaced in time for the Booking. What happens to my money when I buy a ticket? We missed the show! No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere.