Accept the return:The buyer will send the item back to you for a full refund. By having insurance, the buyer got his money back and I was still paid for my item. If your item hasnt arrived, or isnt as described,let the seller know. 1. 3. eBay will review your case and get back to you within 48 hours. 01-08-2020 2. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Read our most popular questions and answers about handling return requests from your buyers. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Why was my refund less than the amount I paid? Returns cannot be closed at the request of a seller. What do you mean by adding sold as is to your terms and policies? 11:34 AM How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. You can always report the buyer later for misusing the MBG. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. What does the eBay Money Back Guarantee cover? This was one of those times I was pretty happy I had taken photographs while I was packing it. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Why didn't you check the size before ordering? Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Time to research other selling websites, I guess. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Welcome to the Shipping board! Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. And dont waste time taking packaging pictures You can also open your Returns dashboard and select View return details from beside the item. For more details, please see our Condition of returned items policy. In most cases this is true. View cart for details. I have been selling on eBay for 23 years and I do not accept returns and never have. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Most sellers refund as soon as they get the item back. Do not give a refund without getting the item back! 17 votes, 21 comments. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. I can only put it in the listing. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. I always encourage our members to use those photos! If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Tip Having an accurate listing description is so important, especially if you are selling used items like I am. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. moment, Oh, Ship! It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Tip When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. Some people think private sellers have to accept returns and this is just not the case. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Their listing states they do not accept returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I dont have to pay to get the item back and the person is happy because I resolved their problem. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. - edited Your email address will not be published. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. When listing an item, it's important to include your returns address - opens in new window or tab. Refund the buyer, the buyer keeps the item. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. However, we're here to help. The seller will also pay for return shipping. How you request the return depends on how you bought them. How to use your eBay earnings to purchase shipping labels. There are two categories of return requests from customers: 1. Check out our FREE intro Workshop! If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. You know its interesting that the post I read before yours says Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. We guarantee that you will get the item you ordered or get your money back. I will fight for them to cover my packages. If your item hasnt arrived, or isnt as described,let the seller know. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. So what happens if your eBay item is not as described? There are several ways you can send an item back to the seller. In some cases, your response options may differ. Not to do partial returns Your item didn't match the listing, or it arrived faulty or damaged. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Read our article on, Need help with return shipping? If you want to start your own business, the reseller business model can be a great place to start. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. You'll also be responsible for covering return shipping costs. See details. You might be asking, "Do private sellers have to accept returns?" The answer is No. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Thats the great thing about implementing these tips. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. View cart for details. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Purchase shipping insurance for your items Its well worth the money! So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. This will help make you a top seller and keep money in your pocket! I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. We've outlined your response optionsbelow. The dispute is Not As Described. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If it is a lame reason (and sometimes it is! When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. You won't be able to re-open the request once it's closed. The seller has 3 business days to get back to you. Make sure the barcode is clear so the carrier can scan it easily. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Do I need to pay extra for the eBay Money Back Guarantee? Covers your purchase price plus original shipping on virtually all items. I try to get them to give me the reason for the return. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. When I have photographs of how I shipped my item, I will have those as proof. We'll review your case and contact you within 48 hours. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. This will get them to move the decision in my favor and pay out the damage coverage. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Do I need to pay extra for the eBay Money Back Guarantee? Print an eBay return label Tip When a buyer opens a Not As Described case, the sellers options are few. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. See ourpartial refund guidelines. I also had a listing that was marked as parts only returned as defective? For more information, see our Condition of returned items policy. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. It is in the return interface, as the seller reports a buyer for being a bad buyer. Tip A strong shipping strategy is key for a successful holiday. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Please read the rules A dialog will open as you type your search terms. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Here you can discuss all things shipping with other members. See our page on, Would you like us to help with an open return request? Refunds go back to your original payment method and are typically available within 3-5 business days. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies.
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