You have to mail the product to the address provided below. So queries cannot be submitted. Business Profile Zwilling J.A. Never going to buy from them again! Important Things To Consider Before Buying Zwilling Cookware. They'll take your money and run and do not stand by their products, even the high end ones. The D3 Stainless Steel 10-Pc Cookware Set is $599 right now, normally, its $1,405.00. But this was my experience with Zwillings Contact Us page. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. We have the seal tight containers and while a little pricy we love the product but they don't last long and the company won't sell the parts to fix. Brutal customer service, I will never deal with them again. According to the regulations, all items with sharp and pointed edges should be wrapped up well to prevent the sharp edges from slicing through the packaging and the box. . This option is a terrific choice for anyone worried about cooking on a nonstick surface. Cookware Purchase If you own Zwilling products, this post gives you information about the Zwilling warranty. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. Kaufland and Zwilling are recalling a product. If its a 10-piece set, then youll get a 1-qt saucepan (with lid), 2-qt saucepan (with lid), an 8 fry pan, a 10 fry pan, a 3-qt saute pan (with lif), and a 6-qt Dutch oven with a lid. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Telling them i already did before sending them an email. Thankfully, everything is on sale. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. Did you come here looking for just one type of pan? I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. I hope they will resolve this but until then one star is generous. Bad customer service, would not facilitate an exchange and did not make the return process easy. By far the worst webshop Ive ever dealt with. Customer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally Henckels Canada Ltd Cooking Utensils Contact Information 435 Cochrane Dr Markham, ON L3R 9R5 Get Directions Visit Website Email this Business (905) 255-5227 Average. The processing and use of your data is based on statutory provisions which justify those operations on the grounds that the processing is necessary for processing your request. Registriere dich jetzt und spare 10% auf deinen ersten Einkauf! This webpage is for product registration only. I contacted Zwilling for replacement & they keep giving me the run around. More affordable than other high-end brands. Cost me $28 to ship it back, when they should have just canceled my order. If so, youll need to figure out which size will work best in your kitchen. In May I ordered a cast iron fry pan. SHOP NOW. What happened to them?? It seems that the material is not sturdy enough to sustain vacuum pressure. If you've ever run it through a dishwasher, don't even bother contacting them. We are constantly innovating to offer better performance with a reduced ecological footprint. 80%. Here are some tips to follow when packing your box: Should you season stainless steel pans? If you plan to use your pot in the oven, opt for one that can withstand more heat. Zwilling (for Italy): the worst customer service EVER! Press J to jump to the feed. But for some reason, I found that the Submit button is not clickable. This webpage is for product registration . Well walk you through a few points to consider before shopping. They said I could send it back and they would send a replacement. For over 6 months? Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. They say the kitchen is the heart of the home. Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. Dialog with the public is important to us! 30 days passed. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. Our experts will get back to you shortly. They will tell you to go direct to the manufacturer. At this point, youre well aware of the brands wide selection. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. The Zwilling warranty is valid from the date of original purchase. The Zwilling warranty applies only to products that were purchased in the United States. They started to pay attention to my orders only after I contacted their customer service. Ok, so yeah, based on that comment, their popularity makes a lot of sense. I bought several items and returned 2 products as they were so chunky and heavy. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. It also analyzed reviews to verify trustworthiness. We use dedicated people and clever technology to safeguard our platform. ZWILLING SORRENTO 8-PC, LATTE GLASS SET Under the heading the description states: DESCRIPTION Set includes 4 x 11.8-fluid ounce smoke grey latte glasses, 4 x borosilicate glass bent straws, and a. Nonstick pans tend to be the least durable, though Zwilling does an excellent job at making pans that outperform other non-sticks on the market. Stainless steel and clad pans last longer but they may require more care. https://www.zwilling.com/us/warranty.html, Follow this page. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Ideally, the product should be packaged in its original packaging, if available. Claim your profile to access Trustpilots free business tools and connect with customers. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. What makes Zwilling special? They won't contact me back or refund my money. A place for all things chef knives. So it's just in limbo now. They hadn't processed my package as it wasn't shipped for 4 more days. But I had the same experience with the page. . Return / Refund process is awful, I sent the product back and included paper work as instructed. Required fields are marked *, This field is required People will NOT accept this kind of BS in this day and age of internet commerce. Battery needs to be replaced and the don't sell the battery. Apart from this, it also contains my experience in dealing with the Zwilling warranty team. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. FRI: 9AM-2:30 PM EST. Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. Misleading advertising, i did have to make a call to get email order confirmation-phone number on website for customer service is wrong- i had to try different extenson combinations and left a message but once someone called me back got email confirmation of order and items sent quickly and delivered in perfect condition- was a Christmas gift and they love the set, This company is the worst to deal with. Please create a personal profile within our application tool and activate alerts for positions you are interested in. Zwilling J.A. You have my returned product and my money, you no longer have me as a customer. I made a purchase and the items arrived broken 3 different times, once I finally got the completed set, upon cooking with them they broke. Over 5 weeks on and I still haven't been refunded. We also ensure all reviews are published without moderation. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. By clicking Sign Up, you are agreeing to our. What unites us all at Henkel is our purpose "Pioneers at heart for the good of generations" and a common strategic framework. Jetzt 10% Rabatt sichern! By clicking Sign Up, you are agreeing to our. There is a risk of injury! Zwilling Canada Yolanda K 16/07/2021 Terrible customer service at their markville mall location in Markham, Ontario, Canada. If you would like to speak to one of our team members, please call 800.777.4308. Got a reply on June 1. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570. Have been told numerous times refund will come soon. When you make replacing it difficult for your customers and costly you're done in my book. What a cheater! If you would like to speak to one of our team members, please call 800.777.4308 . Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? The period of warranty is for as long as the original purchaser owns the Zwilling product. Slide the cutting edge up and down over the sharpening stone. Super easy clean up, use, and all around a great set.. You can find the full range of our brand portfolio in Brands & Businesses. Took months to even get items that weren't broken upon arrival and then when I finally got to use them they break. Dont order from this company. I wont be purchasing from Zwilling again. Awaiting amount to reflect on card. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Same day - i replied back. June 17- "Kindly provide us with the item number for the item as the one that is on the shear is not picking up on the website. food doesnt stick, clean-up is easy). Dont forget to indicate the name of the product and your country. I spent a week going back and forth with the company who said they would send me a new one, and now they're backpeddling. Made in Solingen, Germany. There are 0 reviews and 0 ratings from the United States. If you would like to write to us, you can reach us at: ZWILLING J.A. Your email address will not be published. I wonder, if I ever gonna see my money back. Worth every penny and is comparable in price to other brands but better quality, while another customer wrote, Not cheaply made. This is to ensure that the product doesnt get damaged during shipping and transit. Provide your account email address to receive an email to reset your password. The all-rounder for professional and hobby chefs. I am pleased to be writing a great review.Great customer service, my products came within 2 days of ordering. Zwilling is a well known brand for cookware and cutlery. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. Be friendly The most important rule in providing excellent customer service is to be friendly. J.A. Culinary Insider program terms and conditions. harder!!! Called next day and told me the same thing. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. Henckels Twin Fin II Never even got a call back from supervisor!Today the 28 September i cancelled my order and going to buy from a better competitor!Zwilling has no respect for their customers!Customer service equals zero! Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. There you will find an overview of the brand and you can check if the brand is available in your region. Hast du Fragen zu deiner Bestellung? Slow and sloppy customer service. I tried to contact Zwilling through their Contact Us page. Exclusive recipes. Some lines offer fry pans up to 12 while saucepans range from 1-4 quarts. To search for ingredients of a specific Henkel product please see our List of ingredients according to the Detergents Regulation. If its an 8 fry pan, then thats exactly what youll get. Id rather they cancel all of the order! And customer service is horrible! You can contact Zwilling through the following Contact Us page: To get a full understand of Zwillings warranty please read the warranty that is published on the Zwilling website. When your blade cracks on you $150.00 knife; replace it. This post answers all your questions about seasoning stainless steel pans. Find helpful customer reviews and review ratings for Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe at Amazon.com. One is to call their customer service department at +1 (800) 777-4308. Still waiting for my refund. While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. Then you can select your language and country to find the data sheet you are looking for. Select your product; Submit your name and email; Confirm your details; . Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. Still no resolution. Discover stories, expert articles and news from Henkel on Sustainability, Innovation, Digitalization & New Work in our digital magazine Spotlight. One Zwilling Cookware review read: It has good heft to it, heats evenly and is truly nonstick. You can contact Zwilling's customer service if you have any questions regarding Zwilling's warranty questions. 1 star is a lot for them. Zwilling has additional warranty disclaimers and exlusions of liability mentioned in their warranty. Please note that processes for ordering Henkel products for distribution and sales contacts vary from product to product and from region to region. They don't make them or sell them, so now we're stuck trying to find an alternative jug that fits. Provide your account email address to receive an email to reset your password. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. No matter what youre buying, youre going to have options. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. Our HR team will get in touch with you once they examined your documents. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. Useless. A place for all things chef knives. It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . huh? You havent found the position you were looking for? DISCOUNT. Some Zwilling lines only include one type of pan like the Carrara Plus.