Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. Vivid Seats will determine when an event is cancelled based upon the best information available. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. This site is protected by reCAPTCHA and the Google General Terms 28. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. When an event cancels, we will always send you a notice via email with the applicable terms and options. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. . Sit back and relax while we do the work. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Will this be the busiest spring break ever? You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. . You can access DoNotPay from your web browser. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. A full-service national event ticket marketplace. Did the company have to return Himbergers money? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Can Anyone Predict Whos Going to Win Best Supporting Actress? These Bank of America fees drained my kids savings account. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Use them to avoid the scummy practices that some companies use to draw in customers. Event Specific Terms 3. 2021 Vivid Seats Ltd. All rights reserved. Learn More. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. The settlement was initially agreed to between Vivid Seats and . Live Nation created the Ticket Refund Plan amid coronavirus cancellations. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. To stay up-to-date on the events status, monitor the venues website from time to time. Check out our directory. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). View Privacy Policy. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. . If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. You can choose between a travel credit or full cash refund. You represent that you are legally able to enter into a binding contract. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Vivid Seats will provide you with a form to complete. Thats over 18 months after we bought the tickets, he says. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Vivid Seats's third-party sellers list and sell the tickets. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. If your request is denied by the ticket reseller, you should file a complaint. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. 1650 Arch Street, Suite 2210 How Do I Find Out if the Event Is Canceled or Postponed? If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. But it isnt. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. All Rights Reserved. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. (the "Settlement Class" or "Settlement Class Members"). These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Youve got some Janning to do! Box Office . Please note, the ticket price may be higher than the face value that appears on the ticket. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. We're your companion for live events. During that investigation, we will review the proof you submit and contact the seller. The parties are not required to exchange selection lists. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Each listing contains the event name, date, seat location, and price per ticket. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. And who you can expect to see performing and presenting. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. 2023 Vox Media, LLC. I tried emailing and calling. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). . Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. The hotel gave me a refund for our room even though it was too close to the show date, he says. Himberger lives in Virginia. Tickets for some events are impossible to come by, so you may only find them on the companys site. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Subscribe now. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Vivid Seats will email customers whose events are canceled or postponed. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. 1-833-321-1231 We'll help get you there, and give you peace of mind. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). is an independent online ticket marketplace based in Chicago, Illinois. Philadelphia, PA 19103 Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. You will be receiving an email notification from the ticketing company when the show is rescheduled, along with information on how to request a refund should you choose not to attend the rescheduled event. The tickets you purchased remain valid for the postponed event. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. E-tickets Within a few minutes of placing your order. 2023 Vivid Seats LLC. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. DoNotPay can help you sue the company in small claims court. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. For listings with no designated delivery method, tickets will typically be shipped by UPS. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. But a couple of days before, the venue canceled the show. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Sorry we couldn't be helpful. Our app can even help you lower your bills. Just because it never happened doesnt mean they cant get back together. As our Sales Terms and Conditions state, all sales are final. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Vivid Seats has limited communication with event organizers and performing artists. Vivid Seats allows refunds under specific conditions. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. These tickets are marked on the listing as "Zone Seating." Help us improve this article with your feedback. Again. Buy directly from the venue. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. There was absolutely no way to talk to a human. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Authorization Form . Thanks for your patience. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement This offer is not eligible for promo codes. Its going to give more credence to your chargeback claim. We are dedicated to making sure every customer is satisfied. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate.
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