How do we get a confirmation? We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Less than 24-hours or failure to show for travel. It's now a month later and they still haven't He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. But apparently they said they have no record of it. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. It was actually in USA dollars so my trip cost 1200 which is extortionate! WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. These vermin are interested only in your money - not servicing customers. Please use the contact form on our website to request a ticket change. We remain at your disposal. WebGreater than 24-hours before travel. Brittany Ferries are really helpful. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: Please note that we can be contacted through our contact form on our website. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. WebWill I get a refund if I cancel my booking? Just as a point we had terrible problems with A ferry and will never use them again. If you make a mistake when booking online, you can cancel your booking at no cost If the system detects something that potentially contradicts our. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Please note that the applicable cancellation policy depends on when we receive the tickets. WebNeeded to change tickets. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Please note that a small cancellation fee of 6 (euros) per booking applies. No !Their phone number is turned off for incoming calls!!!WHY????!! I got the cash but obviously just the value of our cancelled tickets. 91% of travellers recommend this experience. Add passengers: pay for additional passengers. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. More expensive but very safe an helpful.Thank you for your replay. You can compare the best prices from all train lines and book online directly with Wanderu. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. like what ? The travel agent will stamp and cancel your tickets. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Definite miles better than the outfit I booked with last year. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Anyone can write a Trustpilot review. Complete investigation into their business ethics. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I am writing to seek your support and look at this matter with sensitivity and compassion. Really poor service - i would have nothing to do with this company. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. You have been added to the mailing list. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Direct Ferries Limited has its registered office in London, United Kingdom. Unhelpful Customer Service not prepared to engage or help with simple requests. not great. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. not clear. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. This is the version of our website addressed to speakers of English in United Kingdom. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Please don't hesitate to contact us, if you have any queries. I made reservations I have booked a trip to/from the UK (from Hoek van Holland). This company is totally unreliable and impossible to contact. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Do you mean direct ferries are trying to alter the contract or the op?. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! 2901 Third Ave., Suite 500. Please don't hesitate to contact us, if you have any queries. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Each ferry company has its own policy. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Our team checks each review posted on the site disputed by our community as not meeting our. Please note: prices rise as space becomes less available. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. I would recommend that no one uses Direct ferries. due to bad weather conditions, strikes, etc.). Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Thank you for booking with Direct Ferries. Kind regards, Maya from Direct Ferries. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. It is impossible to contact them and they are basically holding my money! On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. There was nothing from you at all. So now I just lost my money, because of their incompetence. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you are outside of Athens (e.g. No way of calling them. Dear Donal, Many thanks for your review! Can I request a ticket cancellation/change on behalf of another passenger? Terrible service, maybe not a scam but don't use them. Here are 8 tips for writing great reviews. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Thank you! We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Rent-to-own and financing options allow you to get the trailer you need within your budget. The website is also easy to use. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. How we will print them is our big mystery, maybe they will work from a phone. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). We are both english and always lived in England Direct Ferries have no phone available to discuss. Although the responses were generally quick I had much correspondence from many different agents. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Direct Ferries are trying it on, (with your money). If you make an amendment request through My Account the amendment fee is only 10/10. Tried to call DF with a number provided by Stena - phone disconnected. You can check your confirmation email or log into My Account to see if you are able to amend your booking. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. ), Sailings to and from over 178 Countries and Islands. Traveler beware. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Please send any questions or comments to: help@poferries.com or submit an enquiry. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Also there is a choice of "lounges," but there is no explanation of the differences. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Booked Algeciras to Tangier Med recently using FRS. All the information you need on ticket changes, cancellations and refunds is here. Please do not hesitate to send us a message or give us a call. Refunds are always issued to the same credit / debit card that you used for your booking. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Can I cancel and get a refund? Phone. 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