ERGO Seguros de Viaje This was just batched in with any normal claim, just as if Id lost my purse. width: 100% !important; Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Lack of progression I would say but good vibes. Have a fantastic holiday. They pick and choose who is significant to you when they pass away. document.dispatchEvent(initEvt); A very unfair company. Pros & Cons are excerpts from user reviews. Check out what 252,969 people have written so far, and share your own experience. $(function() { Customer Services Manager, Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. You can email us at info@staysure.co.uk Staysure Job security & advancement reviews - Indeed Sometimes the Customers are not vey nice. I applied online. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. A company who has to bang on about diversity isnt a diverse company. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. .blog-header h2 a {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Have a fantastic holiday. - Calling from within the UK: 0333 014 4512 If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. } Replies to negative reviews in < 24 hours. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm If you need to cancel your policy please click here. {"hasCustomMembership":true,"hasCustomMinicart":true} They are not authored by Glassdoor. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} I was able to buy the policy only by starting afresh with a new email address and not creating an account. If you need to cancel your policy please click here. Warm regards,Ross. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. .wsite-button-large .wsite-button-inner {font-size:14px !important;} But I am still waiting for the activation email. Saturday 24 December: 9am 3pm First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Tuesday 27 December: 9am 5pm This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 11 Staysure reviews. Whenever you need us, our 24/7 claims team is here for you. There was a slight downside of having to wait for about 10 minutes. Used chat and phone. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I tried three times and received a message that there was something wrong but no explanation on what the problem was. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive The People Team. Dear David Clark,Thank you for your 5 star review. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk Thank you. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. .galleryCaptionInnerText {} Learn more about Resolver Pro and how to claim your business. I contacted you twice. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Wed like to hear from you. "560799075470977588", We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. How to make a complaint | Staysure Need help? Have you been complained about? . Training team really try hard and overall enjoyed it. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. (function($) { Warm regards,Ross, I have had holiday insurance with you for a couple of years. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. If you need more help, please visit our FAQ Help Centre. The team leaders judged me not being in without any understanding. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Staysure Customer Service Team - Staysure Have a fantastic holiday. - Monday - Friday: 8.30am - 8pm Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. The support which is only a call away is fantastic. They were rude, there was no consideration, no bereavement line. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); You never know if the training team/management are telling you the truth or lying to you. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Application. } com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Full-time, Part-time . Staysure Expat, Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Wed like to take this opportunity to wish you success in the future. Companies can ask for reviews via automatic invitations. Sunday 25 December: Closed Get started with your Free Employer Profile. | Read 207,881-207,900 Reviews out of 208,075 I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. if(document.createEvent && document.addEventListener) { Do you agree with Staysure Travel Insurance's 4-star rating? Were sorry that you did not enjoy your time with us and we wish you success in your future role. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote They have made a bad situations 10 times worse. Have a fantastic holiday. PDF dxcdkie9wax5t.cloudfront.net Find out how we combat fake reviews. - Sunday: 10am - 4pm. - Saturday: 9am - 5:30pm We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Was this review helpful? - Email address - Full name - Telephone no. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Wednesday 28 December: 8:30am 8pm left: auto !important; Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business.