You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I await their reply. Regus appears unwilling to make these same accommodations. If so I might cancel my Regus ASAP as to not forget. Just drop in to a location of your choice whenever you need a place to work. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Askcenter staff for availability and pricing. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. 2.3. Stay away!! I called their 1-800 number and someone overseas took my message. She at least implied that Hannah`s use of the printer was a nuisance. Give your team a place to focus, thrive, and grow, while we take care of all the details. You can only revoke a membership attached to an active class. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Hi Mike, Im sorry if you felt the need to escalate this. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Global Customer Service at Spaces. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Troubleshooting common issues with Solstice Conference. %%EOF Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Lorraine Brule after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I couldnt see your email address or Regus account reference in your message. How many days access a month do I get with my membership? I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Neither document indicates that there is no opportunity to terminate for an entire year. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. The opportunity. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Required fields are marked *. Receptionist only can communicate by email, even for the most important things for your business. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. And, therefore continuing the membership is not possible anymore. 2.3. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Manage all of your workspace and business needs. Hi Dr. Carrie Jaffe, thank you for getting in touch. Were sorry you had this experience and would love to help. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. AvenueErie Rhode Island 24975. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Won't be a good idea until they change their management. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This is a very unprofessional way of handling the situation as this concerns health and safety. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Michelle Spire A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Dont believe them they are massive frauds. So I had the opposite problem. It is IMPOSSIBLE to get them to stop charging. Our invoices are payable no later than on the 15th day of the month. There are lots of better places out there which are cheaper and better, Hi, The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Sandra Melody They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Gain trust and grow your business with customer reviews. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Ive been their customers for the past 3 years, paid everything in full. We can assure you that our teams are always happy to help. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Hi Andrew, at least on my Regus account I am not required to have card details entered. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. due to insufficient funds. I had a membership for over a year. Its an automated process. Fully equipped spaces for gatherings of any size. We have a team of specialists available 24/7 to help you find the best solution for your business. Im sorry if you felt the need to escalate this. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. Sandra Melody As you can see from your statement of account, available online (e.g. I understand that youre disappointed. All of our services and costs are detailed in the agreement you signed. + Free Sample of Insurance Cancellation letter Template. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Id like to be able to help but havent been able to identify your account. Hi Shannon, Regus is extremely recommended if you want to lose your hard earned money. Regus does not communicate with customers via telephone. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. This could be due to your account details needing to be updated. Create an account to follow your favorite communities and start taking part in conversations. The reps refuse to escalate blatant misconduct on their part to their management. No problem, just. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I have had no regrets having my office here and am committed to staying with them. They will email you a confirmation of termination and then charge you again. Guests are not included, so anyone entering with you will be charged US$31 per person. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. What the heck? I only know that I will go TO THE END OF THE EARTH to recoup this cost. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Can I use a business lounge if I have a coworking or a private office booking on the same day? Who has the free mental bandwidth to keep track? We apologize for any inconvenience caused. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. They are requiring a TWO month retainer, which is almost $4000! I hope youll continue to serve more and more people and make their life happy and prosperous. In the next paragraph, you should ask the authority for confirmation of cancellation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Go anywhere but here, Hi Eric, thanks for reaching out. They would not remove the items that I didn't want. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. If you were to take direct space or a sublease you would also see these fees in your rent annually. Hi Hongxu, * All prices shown are valid at the time of inquiry, based on 24-month contracts. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. I have received a GBP14.75 charge after registration. I look forward to receiving more information from you. Ts and Cs apply. They reference their terms and conditions and just continue to charge me month after month. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Is calling them the only way to do this or is there a way to do it online or via the app? I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. She said it reverts to a month-to-month, but to review the Membership Agreement. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, My membership account number with the club is XXXX-XXXX-XXXX-XXXX. She advised me to consult the Agreement, which I did. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. So many people saying the same thing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Save my name, email, and website in this browser for the next time I comment. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. We offer a number of different membership options. Also they thretaten u with debt collector and give all ur personal data for them. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Work from a private office by the day or for 5, 10, or unlimited days a month. Your language and other settings can be amended through your online account i. E., myregus.com. The global pandemic has hit lots of businesses in different ways. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. I have a Regus lease and have been trying to cancel the agreement for the past two months. Prior to any renewal, our customers receive courtesy email reminders. Best regards,Michelle Spire. All of our templates are completely free to use and are designed to save you time and hassle. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If travelling as a couple do we need 2 memberships? And, as I am moving to another state, it won't be possible for me to continue with the same. I would recommend that anyone considering using this company to think again! I have never experienced such horrible customer service! Thank you for setting up this process for me. Unfortunately not. It then states that you must provide this written notice at least three months before that end date. Our team is ready to answer your questions. This company is completely disorganized, and crooked. Updated. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. The complaint has been investigated and resolved to the customers satisfaction. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. However, we also have a business to run and cannot cancel signed agreements. French has been your invoice and communication language since day one but Ive just updated it to English for you. hb```a`` ive been trying to get my money back ever since. We understand that you'd have appreciated greater notice. We are a seasonal business and up until this year it worked for us. From,Hedy GreeneAp. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. For clarity, you were also charged a retainer top up. In case, there is any cancellation fee or refund, make sure to include the same in the letter. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Open the Amazon Prime cancellation page. Account Number: [protected] The furniture they provided had locks on some of them and the staff had no idea where the keys were. Looking forward to getting your confirmation receipt. This does not affect customers who have a permanent space as these are reserved specifically for them. Customer service left me on hold until the company closed then hung up the phone. We may have received incorrect data. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Kind regards, . We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Yes. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Not sure if I can change the currency in the app. I would like to request you to cancel my membership with you kindly. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. I would love to help further but havent been able to identify your account. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Connecting your device to a video conferencing-enabled meeting room. Let me assure you that we most certainly do not hate our customers. Try ipostal1. I apologise if you are not completely satisfied with the service. We pay those as well. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. It should have been very easy to secure me as an advocate for the company. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. this is absolutely gross and scam. No refund/credit if less than 5 days. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Regus Luton have a very devious way to prevent full deposit return. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Can I change my membership after Ive signed up? Fancy a bit of a hack for lounge access? This will ensure the agreement ends at the end of the agreed term and will not renew further. However, we will ask you to go through some security steps as part of our fraud-prevention policy. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Call us Buy now When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. They charge your card for amounts more than stipulated on invoices! Membership: 2.3.1. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. think about how low this company is. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. i made an account a day ago and i tried contacting them to cancel my account. Remember that I need to escalate this and if I escalate this it will not be approved.". Nice offices and friendly people. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. This review was chosen algorithmically as the most valued customer feedback. Where appropriate, well also take steps to prevent the situation from happening again. I understand and appreciate that youre disappointed, and would really like to help. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). 0 Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. I look forward to receiving more information from you. Press question mark to learn the rest of the keyboard shortcuts. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. The company left an official comment on this complaint. Our membership options give you the flexibility to choose how, when, and where you work. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. {Address} We hold a pre-authorisation charge of GBP14.75 on all new registrations. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. Kind regards, Lorraine BruleGlobal Customer Service at Regus. You have been with us for several years and already experienced renewals. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. They are thieves and scammers! Don't be fooled by that. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. Then makes an excuse! For a company as big as Regus to not have a complaints procedure this is appalling. Find another option. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Your days must be used within the month they are allocated. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Were clear about this from day one. Beautifully designed coworking spaces to help facilitate new connections. But once you are in the system - you can't do anything. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Please email me at Lorraine.brule@regus.com with your company name and details. Kind regards, I really thought that this company would be a good option for expanding our business. Be part of a vibrant coworking community with dedicated desk or hot desking options. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? The best guides, deals and tips for more frequent flyer points in Australia. Besides, the facilities provided by you are also impeccable. It then states that you must provide this written notice at least three months before that end date. If we . A year later I re-opened another account for again a years time. Just happened to me when I signed up. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. And answer could take 2-3 weeks! We sent them proof by email confirming that we could use the machines. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. There are only a few participating lounges in Australia, and many are closed temporarily. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Have anyone walk away from regus hidden automatic renewal. Or you can upgrade at any time. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name.
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