Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. 2023 Trustpilot A/S. Get Discount. This is the last thing I buy from footasylum from here on. Code Expires. Ends: Mon 6 Mar 2023. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Do you agree with Footasylum's 4-star rating? We hope to see you again very soon. High performance sneakers, trending streetwear and exclusive product weve got you. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Absolutely fuming with this company. Would you like to add a photos or videos? If this was my store, they would all be sacked. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. All rights reserved. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Replies to negative reviews in < 24 hours. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Giving one star so I can leave this review. Alpyrex. You have disabled javascript in your browser, please enable. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Avoid this store at all costs. For all international returns outside of the UK, please visit our dedicated international returns page. Date of experience: January 04, 2023. I was taught to value customers, no matter what job I was in. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Find out how we combat fake reviews. Quality, style and value superb. Hey Getta,Thanks for leaving us a great review. Ordered standard delivery, was dispatched the next day & arrived the day after. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Never again. This time, however, when I ordered, their courier choice was Yodel. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Keep up the good work Terry!Thanks so much.Tanya. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! It goes against our guidelines to offer incentives for reviews. Accurate And Undamaged Orders. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. We hope to see you shopping with us very soon. Will definitely be ordering from them again. And would recommend to all my friends amd family. To break them up politely to ask for helpit was like I had sowrn at them. A pop-up box will appear revealing the code. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I was taught to value customers, no matter what job I was in. Courier. Once Footasylum has received and inspected your order, a refund will be issued. Date of experience: 18 December 2022 First and last time I will use this company. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Been trying via live chat, what's app and calling HQ. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Next time it will be JD SPORTS for my next purchase. 44.99. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Claim your profile to access Trustpilots free business tools and connect with customers. All in all, satisfied with my purchase and dealings with this shop. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Ordered Nike trainers. Email never arrived so ended up going to a store on crutches to get a refund. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Great sale and super quick on delivery. I brought some trainers and returned them just before the 28 day period which was allowed for returns. It goes against our guidelines to offer incentives for reviews. One star as there is no 0 stars. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Here are 8 tips for writing great reviews. We hope to see you shopping with us very soon. They also offer a WhatsApp device but it doesnt work. They have sent them back to me and are refusing a refund. I will always order with footasylum I am very happy with the service and products. They also offer a WhatsApp device but it doesnt work. Ordered almost 400 worth of clothes for my son on the 12th of December! Full price items only. That is great news that they arrived a day early!We hope to see you again very soon. Greater than 75%. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Unable to get in touch with anyone from customer service to resolve issue. Up to 50% . This time, however, when I ordered, their courier choice was Yodel. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Take care!Thanks,Rebekah. That is great news about the fast delivery.We hope to see you again very soon. Anyone can write a Trustpilot review. Bought a pair of Boss trainers at the end of November 2022. It's great to hear you are happy with the coat and that the delivery was so quick. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. By continuing to use this website, you agree to the use of Cookies. A simple full refund is all I wanted from the first time I was messed around!! For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Got them cheaper than any other website. This will need to be done within 20-30 minutes of ordering. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We hope to see you again very soon. Which are the instant chat and the WhatsApp!! This is the last thing I buy from footasylum from here on. We also ensure all reviews are published without moderation. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Shoved the card machine into our face. Can I return my online order to one of your stores. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference.
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