Processing time can be affected by the card issuer and sometimes takes up to 10 business days. H tried to return them with receipt and would not take them back. show ID when I used the store credit. Exchange for like merchandise only if software is defective. It would be better for them no to sale this kind of merchandise. If you are debating an item, leave it. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. I exceeded the return with no receipt limit during the holidays and being indecisive. Sales clerks are not friendly and management is generally unhelpful. If you have two cards that are linked to the same account, you can return it using the other card that is linked. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? I went to the Ross in Ocala on the Blvd. I had the receipt as well but the store manager said that I cannot return them as they are worn. Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. If I don't have the receipt, can I get store credit? I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. Because of their poor return policy, I no longer shop at Ross. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. With Ross, it's better to really think before you buy. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. Their return policies really stink. I came here to see how long my refund will take to appear on my credit card. I'm the shopper who hates to try clothes on in a store. I asked the cashier and she said "the machine wanted it." Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Below are the steps you can perform to enter a debit card return. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. I couldn't find the receipt. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I also had many gifts that were not my size or had too much of. The people waiting behind me where not happy as well. I didn't think too much of it but, this las visit I thought I needed to complain . Also, a lot of places ask for ID so that they can keep track of you. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. If Ross approves your return under the Ross return policy criteria, you can choose to exchange your product with a similar one. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Thank you. Again, the return wasn't denied. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I am sitting here reading some of the most ridiculous complaints from people. Do Gift Cards and Store Credits expire? NO Businness Ever should be taking back used items! Unfortunately, she didn't say anything and I thought that my card had been refunded. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. I am a Ross employee. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. I'm old so they need to listen to me or my child is out of state so they should give me more time. Needless to say I threw it away and wasted my money! Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. If merchandise was paid for with a check, cash will not be issued for five (5) days. If I would have been told of this policy prior to starting the return, I would have kept the item and listed in on eBay, or eventually used it. i really did not have time to argue about the whole transaction. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. If tags are detached the item will not be accepted. She said its over 30 days. I came back and checked my credit card statement and still no credit. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Do you need to return at the Ross you purchased at or can return at different Ross? If the dress looks obviously used and worn, we will not take the item back. Purchased jeans and a couple of tops from Ross, Lufkin, Texas. (For emphasis: 60.92-35.93= 24.99). BETTER FOR ME! The one cashier, said I will take you next. Just BAD business ! The item must be returned to the benefit administrator in like-new/good working condition. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. I have never had a problem in the past getting just store credit. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. I was a loyal consumer at Ross atleast once, probably twice a week, until now. Tags still attached. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. To just get my money back?! The customer service in this store is so bad and there is usually only one person running a register!! He said more than once - "What is required is a State or Federal ID and your ID is local". Over a 2 day period, I visited 3 different Ross stores in order to purchase four. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. They said I was over by 5 days and did not want to refund. You can return items after 30 days, but you will be refunded to you as store credit. There was no change in price on any of the other like items in the store but they would only refund half the value. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. You can ask for an exchange only if the software turns out to be defective. that hold up fine. Ross is not responsible for lost or stolen cards. a new policy? I was argue with cashier and I asked her if that's new rule, she said that is not new rule. *Required Fields. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. I'm very unhappy with the return/refund policy. Who do I contact about this issue.? Because I only buy name brand items, I've never had a problem with the quality of the clothing. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. So why do they have this policy? It's new like it's in the store. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. If I lost my receipt, how can I return tho thing I bought? If u guys keep "fixing what was goodnobody is gonna shop your store anymore. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." I will never shop in this store again. I could understand if he had left the store, but he didn't. The cashiers are highly disrespectful and forget about them ever saying thank you. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. The cashier took the item without any questions and made the return. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. All returns are subject to system verification. I do not want store credit I want my actual money back! I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. All the unused and original items are valid for in-store returns. We encourage you to share your experiences in the comments section below. There are instances where some people allow their children to run and play in stores; children break things. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. Last Name*. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? I tried to explain that it is against the law in ohio to sell defected items. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! they can just repeat "ask ross top management for an explanation", Wait up to 60 days, and your liability increases to $500. If . I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I couldn't afford to buy anther pair. Update- I did get the refund within a day or two of posting this, thank God. If the money is going to be used in the store, why aren't we granted the same amount? I have spent a lot of money in Ross and in different states. They were not work an unknown to me, I just read on line what I am suppose to do with the return. There is no expiration on our Gift Cards or Store Credit. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. Today I return a pair of shoes that I purchased for my 93 yr old mother. Thank you. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? Can I return it? But will call someone smart enough to show the nike policy. She then asked for my receipt. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. For your information, and again: Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. She said that because I'm returning it in less than 24 hours and the system requires it. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. The store executives will help you with your return or exchange. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. Frustrated, she walked away and I asked her - Do you have the receipt? She didn't care that there was ta long line of customers waiting to pay. She opened the gift on Christmas and excitedly asked to try them on. Some types of refunds are not accepted! She then tried to enter the number and gave me grief as to what was on the receipt. I am a working professional and this is not the first time I was treated with disrespect at this Ross'.
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