Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Bought tickets 2 months in advance for basketball game, never received them. The company blamed the difficulty of recouping from sellers during the pandemic. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. They said it would take up to 30 days. He was offered a coupon that was worth 120% of the original price. Others were postponed. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. The U.S. Unsubscribe easily. StubHub is doing this as opposed to providing full refunds for canceled events. McMillan lawyer Nick Coulson echoed the sentiment. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. It also asked for a reinstatement of the pre-March 20 refund policy. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. The Court in charge of this case still has to decide whether to approve the Settlement. Fan rewards: But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. A California class-action lawsuit has been filed against the ticketing site StubHub. All rights reserved. Sign me up! No resolution and I got no tickets. 1:00. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. But, as an alternative, the 120% off coupons were also . How do I know I can trust these reviews about StubHub? Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Previously, she represented workers and retirees at a national employment law firm. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Enjoy reading our tips and recommendations. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. At the time of this writing, nothing has been proven in court. Matthew McMillan Settlement As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I want my damn money from the purchase of my tickets!!!! Our content is intended to be used for general information purposes only. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Unsubscribe easily. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. 2023 The Hollywood Reporter, LLC. Please add me to this class action against STUB HUB. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. It is ridiculous. The next day, I received a $500 charge. Save my name, email, and website in this browser for the next time I comment. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Top Class Actions is a legal news source Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. StubHub claims it is postponed not cancelled and will not give me my money. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. I bought my tickets under a much different safety expectation. 01-21-2022 10:07 AM. However, it will likely face a significant amount of litigation. He has prosecuted a variety of consumer protection and complex employment cases. They're upset StubHub is refusing. So Farley filed a credit card dispute against them, and won back his $600. In response, he received a refund in the form of a coupon worth 120% of the original price. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. I call Stubhub. What a scam. No refund or voucher has been offered. Please add me. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. This is not a solicitation from a lawyer. StubHub has not responded to the lawsuit. Under normal circumstances, these processes are manageable. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? This is so ridiculous. All Rights Reserved. The reasoning is due to the financial impact form coronavirus. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Despite the alleged deception, the company's policies did not reflect the actual . StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. StubHub said I had to wait 7 days after the show took place to get my money. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. I had to do all the work, not them. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Until the event id canceled (not postponed) they won't give a refund. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement In the . StubHub went a step further and simply halted cash refunds altogether. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. I have not received any information on recovery of my money yet. Please use any other ticket resale company this one doesn't care about their customers. This is the only way to get a cash or credit award under the Settlement. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. I bought 2 tickets to a concert in SC that was cancelled. Unsubscribe at any time. All Rights Reserved. "If you have tickets to a show that is postponed, you will be able to select your refund . All Rights Reserved. It also points to a recent spike in e-ticket sales, which increased ticket prices. Be the first one to find this review helpful. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies.
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